Dear Mark
We wish to advise you that we are
restructuring our approach to how we administrate our accounts.
As a result it has been decided that
your account will no longer be eligible for the Best Odds Guaranteed
concession.
We realise you will probably be
disappointed to lose Best Odds Guaranteed but would reassure you that as a
valued Victor Chandler customer you will continue to receive our first class
service and variety of regular offers.
All other terms and conditions remain
the same and we sincerely look forward to your continued custom at Victor
Chandler
We apologise for any inconvenience.
Kind Regards
Victor Chandler Contact Centre
12:25:51 : Andrei- Contact
Centre: Hello Mark, you're speaking to Andrei - how may I help?
12:26:45 : Mark: Hi Andrei, I have received an email from VC today stating that my
account has been denied your best odds guarantee on future bets with no
explanation why?
12:27:26 : Andrei- Contact Centre: Mark I am just looking into that for you,
one moment please.
12:27:39 : Mark: Thank You
12:28:46 : Andrei- Contact Centre: Unfortunately it was a trader decision and
they did not specified any reason.
12:29:24 : Andrei- Contact Centre: Please be advised that this was purely and
simply a business decision
12:30:26 : Mark: As I can get best odds with Bet365, BoylesSport, Betfred, Paddy Power
and William Hill are you asking me in a subtle way to close my account?
12:32:21 : Andrei- Contact Centre: I do apologise for any inconvenience but
his is a standard procedure that is periodically carried out by our traders, as
stated on our web site; traders reserve the right to refuse the whole or any
part of any bet request for any reason.
12:33:35 : Mark: Thank You Andrei, I just wanted this info for my blog. I have just taken
all funds out of my account and you can now close it. Please be advised that
this was purely and simply a business decision!
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